Personalised support & provision (Pathway 2 – Advanced Skills & Qualifications)
- Career coaching focused on Travel & Tourism; applied English for customer service (speaking, listening, role‑play).
- MFL tasters to build cultural confidence; AQA UAS unit in Customer Service.
- Visit to a regional airport environment; industry talk/Q&A with a cabin‑crew professional.
- Regulation techniques for nerves, presentation skills, and professional standards (uniform/grooming expectations).
Safeguarding & wellbeing
Supportive exposure to new environments with clear safety plans; parent/carer briefing; reflective journalling to manage anxiety.
Measured outcomes & next steps
Improved communication and self‑presentation; clearer line of sight to work. Next steps include Level 2 Travel & Tourism locally, with volunteering to build customer‑service experience.
Academic progress
- Strengthened applied English through scripted and improvised customer-service role-plays.
- MFL tasters to build confidence with key phrases for travel contexts.
- Completed AQA UAS unit in Customer Service; clearer written communication (emails, short briefings).
Personal & social development
- Noticeable increase in confidence engaging with unfamiliar adults/settings.
- Anxiety management strategies used during industry visits; improved self-presentation.
RedEverywhere team contribution
- Curated industry talk/Q&A and an airport environment visit with clear safeguarding/travel plans.
- Sequenced role-play curriculum (check-in desk, safety briefing, conflict resolution).
- Parent/carer engagement and stepwise exposure plan to new environments.
Voice of the young person
“I didn’t know how lessons linked to real jobs. Practising check‑in desk conversations made English feel useful. When we visited the airport, I thought, ‘That could be me.’ Now I’ve got a plan.”
